BonusLink Card > FAQ

FAQ

1. What BonusLink is all about?

BonusLink is Malaysia’s premier multi-partner consumer rewards programme. Since it was launched in 1998, BonusLink has become synonymous with smart shopping, great privileges and fantastic branded gifts.

2. How does BonusLink work?

By presenting the BonusLink Card before a transaction is recorded. Points will be recorded automatically once the BonusLink Card is swiped and the terms of payment are fulfilled.

3.How much does it cost to sign up for a Membership? How do I join?

BonusLink Membership is free. You may apply for Membership online at www.bonuslink.com.my. You will receive your BonusLink Card in 2 – 3 weeks from the application date. Alternatively, simply visit any Parkson store, request for an Application form through our Customer Service Personnel and start shopping and collecting points.

4. The BonusLink Card looks like a credit card, is it a credit card?

No, your BonusLink Card is not a credit card, a debit card, a charge card or a discount card. By swiping your BonusLink Card, Parkson will record your purchases so that your BonusLink Points will be awarded.

5. Is there a qualifying period?

No. As soon as you have a BonusLink Card, you can start collecting Points. However, transactions made prior to receiving the Card will not be awarded with BonusLink Points.

6. Can I still collect BonusLink Points if I left my Card at home?

No, your BonusLink Card must be swiped during a transaction to collect BonusLink Points.

7. What if I lose my BonusLink Card?

You can request for a replacement Card through the following channels:

  • Apply online at www.bonuslink.com.my
  • BonusLink Self-Service Phone System at 03-7626 1000
  • E-mail to MemberServices@bonuslink.com.my
  • Fax to 03-7662 7996

You will receive your Card in 2 – 3 weeks from the process date.

8. Will I get my Points immediately after making a purchase?

Yes, you will get your Points immediately after the purchase. However, it takes 4 – 8 weeks for the Points to be credited into your BonusLink Account.

9. How do I know how many BonusLink Points I have collected?

You can check your Points Balance through the following channels:
There are a few methods for you to keep track of your Points transactions:

  • Log on to www.bonuslink.com.my, click Check Points and key in your BonusLink Card Number
  • BonusLink Self-Service Phone System at 03-7626 1000
10. How do I keep track of my Points transactions?

Generally Points for individual transactions will be credited into your BonusLink Account 4 – 8 weeks from the transaction date. You can keep track of your Points transactions through the following channels:

  • Log in to www.bonuslink.com.my with your BonusLink Card number and PIN. You can view your recent transactions by clicking on My Dashboard and select View My Points Transactions
  • BonusLink Self-Service Phone System at 03-7626 1000
  • Refer to your BonusLink Points Summary which is sent 3 times a year
11. Is there any expiry date to my BonusLink Points?

BonusLink Points are valid for 3 years. You will need to make redemptions within these 3 years. After the 36th month, Points will expire on a monthly, ‘first in-first out’ basis. Example, Points collected in Jan 2010 will expire in Jan 2013.

12. How can I keep track of my Points expiry?

You can keep track of your Points expiry through the following channels:

  • BonusLink Points Summary – which is sent to you 3 times a year. This will show you the Points that are due to expire in the next 6 months.
  • BonusLink Self-Service Phone System at 03-76261000.
  • Simply login to www.bonuslink.com.my with your BonusLink Card Number and PIN to access “My Dashboard” page. Under Points
  • Expiry Summary, click on “View expiry in the following 6 months”.
13. What is Parkson’s Points structure?

Parkson Point Structure
RM2 = 1 point for purchase < RM300 in a single receipt on the same day (min purchase of RM10) RM1 = 1 point for purchase > RM300 in a single receipt on the same day (not applicable on BLMD and any extra BonusLink Points promotion)

14. What are extra BonusLink Points, and how do they work?

Extra Points are bonus Points awarded in additional to the standard Points on promotions to help you achieve your desired Gifts faster.

15. How do I make redemption at Parkson On-The-Spot Redemption?

The Primary Member must be present to make the redemption transaction. He/she must bring along the Primary BonusLink Card, valid PIN and IC. Visit Parkson Customer Service counter for the latest On-The-Spot redemption merchandise.


Polisi Privasi & Data Peribadi >>

  1. Parkson menghormati kebimbangan anda tentang privasi dan menghargai perhubungan yang kami miliki dengan anda.
  2. Kenyataan ini dikeluarkan menurut Akta Perlindungan Data Peribadi 2010 dan ia mewakili dasar Parkson berkenaan dengan pengumpulan, penggunaan, pemprosesan dan pendedahan Data Peribadi anda bagi tujuan-tujuan yang disenaraikan di bawah.
  3. Parkson akan menerima dan mengumpulkan Data Peribadi anda.
    • Anda boleh memilih untuk memberikan Data Peribadi anda kepada Parkson mengikut beberapa cara, seperti semasa anda memohon untuk keahlian Kad Parkson atau menyertai tawaran atau promosi. Jenis Data Peribadi yang anda mungkin berikan kepada Parkson termasuklah:
    • (a) Maklumat hubungan (seperti nama, alamat pos, alamat e-mel, dan nombor mobile atau nombor telefon lain), umur, nombor Kad Pengenalan, tarikh lahir, jantina dan sebarang maklumat peribadi yang lain. (b) Kandungan yang anda berikan (seperti gambar foto dan ulasan).
  4. Data Peribadi anda akan disimpan secara sulit tetapi Data Peribadi anda mungkin akan digunakan dan/atau didedahkan oleh Parkson bagi tujuan-tujuan berikut:-
    • (a) Untuk memproses permohonan keahlian anda dan untuk menyimpan Data Peribadi anda di sepanjang tempoh keahlian anda. (b) Untuk mengumpul, menyusun, memproses, menganalisis dan menyimpan Data Peribadi anda sama ada secara individu atau kolektif dengan individu-individu lain oleh Parkson daripada masa ke semasa bagi kegunaan pengurusan perhubungan pelanggan. (c) Untuk menghubungi dan berkomunikasi dengan anda, dan untuk memberikan anda sebarang maklumat pemasaran, perkhidmatan atau produk dan mengendalikan penyertaan anda dalam acara istimewa, peraduan, cabutan bertuah, program dan kaji selidik (bagi tujuan penyelidikan dan pemasaran untuk menganalisis profil, tingkah laku, trend dan aktiviti pelanggan). (d) Untuk memudahkan akses kepada dan penggunaan Laman Web Parkson dan perkhidmatan mobile yang berkaitan dengan keahlian Kad Parkson anda. (e) Untuk menjawab sebarang aduan dan soalan anda. (f) Untuk pendedahan kepada pihak – pihak yang berikutnya:- (f) For disclosure to the following parties :-
      • Berkongsi dan memindahkan Data Peribadi anda kepada entiti lain dalam Kumpulan Parkson
      • Berkongsi dan memindahkan Data Peribadi anda kepada pembekal perkhidmatan pihak ketiga Parkson bagi tujuan pemasaran, mesej teks, surat beli-belah dan mod komunikasi yang lain.
      • Berkongsi Data Peribadi anda dengan rakan-rakan saudagar Parkson yang menyertai di dalam pemberian diskaun, promosi, hadiah-hadiah, penebusan dan perkhidmatan-perkhidmatan kepada ahli-ahli Kad Parkson untuk memudahkan program yang disertai oleh saudagar.
      Parkson akan memastikan bahawa semua pihak-pihak yang dinyatakan di atas akan dihendaki untuk melindungi kesulitan Data Peribadi anda yang diterima mereka.

      (g) Untuk pencegahan dan mengesan penipuan; dan (h) Untuk mendedahkan kepada semua pihak berkuasa/pihak yang berkenaan sebagaimana yang diperlukan di bawah undang-undang bagi mematuhi semua undang-undang, kawalan, peraturan dan arahan yang terpakai.
  5. Anda boleh menghantar permintaan melalui e-mel atau surat kepada Parkson bagi mana-mana yang berikut:
    • (a) Jika anda tidak mahu menerima sebarang perhubungan pemasaran daripada Parkson. (b) Jika anda mahu Parkson berhenti memproses Data Peribadi anda bagi tujuan pemasaran atau sebarang tujuan pemasaran terus. (c) Jika anda mahu supaya Parkson tidak mendedahkan Data Peribadi anda kepada mana-mana pihak seperti yang dinyatakan di atas. (d) Jika anda mahu mengubah cara di mana Parkson dibenarkan memproses Data Peribadi anda seperti yang dinyatakan dalam perenggan 4(a) hingga (c) di atas; atau (e) Jika anda mahu mengakses dan/atau membuat sebarang pembetulan terhadap Data Peribadi anda.
    • Melalui Surat: Customer Service Department Parkson
      Corporation Sdn. Bhd. Level 5, Klang Parade,2112,
      Jalan Meru 41050 Klang, Selangor Darul
      Ehsan, Malaysia.
      Melalui E-mel: customerservice@parkson.com.my
  6. Anda boleh menarik balik sebarang kebenaran yang anda berikan kepada Parkson sebelum ini, atau membantah pada bila-bila masa atau sebab undang-undang, terhadap pemprosesan Data Peribadi anda. Kami akan menggunakan pilihan anda untuk seterusnya. Dalam sesetengah keadaan, sekiranya anda menarik balik kebenaran anda kepada Parkson untuk kegunaan dan pendedahan Data Peribadi anda, ini akan bermakna bahawa anda tidak dapat menikmati kelebihan sesetengah produk, promosi atau perkhidmatan kami.
  7. Parkson berhak menyemak semula syarat-syarat di dalam kenyataan tentang “Dasar Privasi dan Data Peribadi” ini dari masa ke semasa dan sebarang semakan semula yang penting akan dimaklumkan kepada anda melalui bahan-bahan komunikasi Parkson. Anda dianggap telah bersetuju dengan semakan semula tersebut tanpa bantahan jika anda tidak menarik balik kebenaran anda kepada Parkson terhadap penggunaan, penyimpanan, pemprosesan dan pendedahan Data Peribadi anda.
  8. Dengan memberikan Data Peribadi anda kepada Parkson dan menandatangani borang permohonan ini, anda dengan ini mengakui bahawa anda telah membaca dan bersetuju dengan syarat-syarat kenyataan berkaitan “Dasar Privasi dan Data Peribadi”.
  9. Sekiranya terdapat apa-apa konflik di antara pelbagai versi-versi dalam bahasa-bahasa yang lain berkenaan Dasar Privasi dan Data Peribadi ini, versi Bahasa Inggeris akan diberikan keutamaan.

Privacy & Personal Data Policy >>

  1. Parkson respects your concern about privacy and values the relationship we have with you.
  2. This statement is issued pursuant to the Personal Data Protection Act 2010 and it represents Parkson’s policy with regards to the collection, usage, processing and disclosure of your personal data for purposes set out below.
  3. Parkson will receive and collect your Personal Data.
    • You may choose to provide your Personal Data to Parkson in a number of ways, such as when you apply for Parkson Card membership or participate in an offer or promotion. The type of Personal Data you may provide to Parkson includes: (a) Contact information (such as name, postal address, email address and mobile or other phone numbers), age, NRIC no., date of birth, gender and any other personal information. (b) Content you provide (such as photographs and comments).
  4. Your Personal Data will be kept confidential but your Personal Data may be used and/or disclosed by Parkson for the following purposes:
    • (a) To process your membership application and to store your Personal Data during your membership period. (b) To collect, compile, process, analyse and maintain your Personal Data either individually or collectively with other individuals by Parkson from time to time for customer relationship management usage. (c) To contact and communicate with you and to provide you with any marketing information, services or products and administer your participation in special events, contests, sweepstakes, programs and survey (for research and marketing purposes to analyse customer profile, behaviour, trends and activities). (d) To facilitate access to and use of Parkson Website and mobile services relating to your Parkson Card Membership. (e) To respond to any queries and questions from you. (f) For disclosure to the following parties :-
      • Sharing and transferring your Personal Data to other entities of Parkson Group; and
      • Sharing and transferring your Personal Data to Parkson’s third party service providers for marketing purposes, letter shopping, text messaging and other modes of communication.
      • Sharing of your Personal Data with all Parkson’s merchant partners who participate in extending discount, promotion, gifts, redemption and services to Parkson Card Members to facilitate the merchant participation programme.
      Parkson will ensure that all parties mentioned above will be required to protect the confidentiality of your Personal Data they received.

      (g) For fraud prevention and detection; and (h) To disclose to all relevant authorities/parties as required under the law to comply with all applicable laws, regulations, rules and directives.
  5. You may submit a request by email or letter to Parkson for any of the following:
    • (a) If you do not wish to receive any marketing communication from Parkson. (b) If you wish for Parkson to stop processing your Personal Data for marketing purposes or any direct marketing purposes. (c) If you wish for Parkson not to disclose your Personal Data to any party as mentioned above. (d) If you wish to change the manner in which Parkson is allowed to process your Personal Data as mentioned in paragraph 4(a) to (c) above; or (e) If you wish to access and/or make any corrections to your Personal Data.
    • By Mail: Customer Service Department Parkson Corporation Sdn. Bhd.
      Level 5, Klang Parade,2112, Jalan Meru 41050 Klang,
      Selangor Darul Ehsan, Malaysia.
      Via Email: customerservice@parkson.com.my
  6. You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your Personal Data will mean that you cannot take advantage of some of our products, promotions or services.
  7. Parkson reserves the right to revise the conditions under this statement on “Privacy and Personal Data Policy” from time to time and any material revision will be communicated to you through Parkson communication materials. You shall be deemed to have agreed to such revision(s) without objection if you do not withdraw your consent to Parkson on the usage, storage, processing and disclosure of your Personal Data.
  8. By providing your Personal Data to Parkson and signing this application form, you hereby acknowledge that you have read and agreed to the conditions under this statement on “Privacy and Personal Data Policy”.
  9. In the event of any conflict between the various versions in other languages of this Privacy and Personal Data statement, the English version shall prevail.