Parkson Card > FAQ

FAQ

1. What is Parkson Card?

Parkson Card is an exclusive Parkson Privileges programme that is distinguished by 3 tiers which enables a member to enjoy upfront discounts, exclusive privileges and benefits while shopping in Parkson and additional promotions across participating merchant partners and across borders (Malaysia, China, Vietnam, Indonesia and Myanmar).

2. How does Parkson Card work?

As a Parkson Card member, when you spend in any Parkson Malaysia Store you can accumulate purchase value in your Parkson Card which can be used to redeem Parkson Discount Vouchers. By presenting your Parkson Card before a purchase transaction is recorded, the purchase value will be captured automatically in your Parkson Card once the Parkson Card is swiped and the terms of payment for the purchase transaction are fulfilled. Parkson Card will also entitle you to enjoy privileges with Parkson and participating merchant partners.

3. How can I apply for Parkson Card?

Parkson Card is ZERO cost for the first 2 years subject to the Terms & Conditions. You may visit any Parkson store, request for an Application form through our Customer Service Personnel to apply for your Parkson Card and start shopping and accumulating purchase value.

4. Is there a qualifying period?

No. As soon as you have a Parkson Card, you can start accumulating the purchase value. However, transactions made prior to receiving the Card will not be accumulated.

5. Can I still accumulate purchase values if I did not swipe my Parkson Card?

No, your Parkson Card must be swiped during a transaction to accumulate the purchase value.

6. Will I get my accumulation immediately after making a purchase?

Yes, you will get your accumulation immediately after the payment for the purchase is made. However, it takes 4 weeks for the accumulated purchase value of each purchase to be captured into your Parkson Card account.

7. How do I check the accumulated purchase value in my account?

You may call Parkson Customer Service Hotline at 1 300 88 0828 with your Parkson Card number to check the accumulated purchase value.

8. Is there any expiry date to my accumulated purchase value?

Parkson Card accumulated purchase value are valid for 1 year (ending 31st December of every year). For memberships registered before 30th September, accumulation will expiry on the same year ‘s end. For membership registered from 1st October onwards, accumulation will expiry on the following year’s end. You may make redemptions every quarterly each year (in the month of February, May, August & November).

9. What is the accumulation structure of Parkson Card?

For every RM1 nett spend at any Parkson Malaysia Store, the Parkson Card Member will accumulate ONE (1) purchase value. Accumulation purchase value is based on the final Ringgit Malaysia of the nett purchase. (i.e. with nett purchase of RM288.90, Parkson Card Member will be entitled to accumulate 288 Parkson Card purchase value).

10. How do I earn the parking rebate? (Parkson Card Diamond only)

You must produce your Parkson Card and the mall parking ticket (not applicable for Touch n’ Go, ONE Card, any electronic payment method or valet services and exclusive parking areas) at the point of payment to earn the parking rebate. No further requests will be entertained after purchases have been made. (Enjoy COMPLIMENTARY parking for the FIRST TWO (2) hours (with a maximum amount of RM5) with your FIRST storewide purchase of RM200 & above in a single receipt on the same day at Parkson Pavilion, Parkson KLCC, Parkson 1 Utama and Parkson Gurney Plaza only.)

11. How do I enjoy the Brand Exclusives?

You must produce your Parkson Card at the point of payment to enjoy the discounts/promotions. No further requests will be entertained after purchases have been made.

12. How do I enjoy the Merchant Partners Privileges?

You must produce your Parkson Card at the point of payment to enjoy the privileges. No further request will be entertained after purchases have been made.

13. What other benefits do I get as a Parkson Card Member?

If you are a BonusLink Member, you may merge memberships upon signing up for your Parkson Card to be entitled to collect both BonusLink Points and Parkson Card purchase value.

14. What if I lose my Parkson Card?

You are to report the loss of your Parkson Card to the Customer Service Counter at Parkson. A replacement card will be issued for each replacement request within 14 working days of receipt of request.

15. Will my card be cancelled if I don’t use it?

The Parkson Card membership is ZERO cost for the FIRST 2 years. Active Members will be automatically renewed. Members inactive for 12 months will be deemed as non-renewals and deactivated.


Polisi Privasi & Data Peribadi >>

  1. Parkson menghormati kebimbangan anda tentang privasi dan menghargai perhubungan yang kami miliki dengan anda.
  2. Kenyataan ini dikeluarkan menurut Akta Perlindungan Data Peribadi 2010 dan ia mewakili dasar Parkson berkenaan dengan pengumpulan, penggunaan, pemprosesan dan pendedahan Data Peribadi anda bagi tujuan-tujuan yang disenaraikan di bawah.
  3. Parkson akan menerima dan mengumpulkan Data Peribadi anda.
    • Anda boleh memilih untuk memberikan Data Peribadi anda kepada Parkson mengikut beberapa cara, seperti semasa anda memohon untuk keahlian Kad Parkson atau menyertai tawaran atau promosi. Jenis Data Peribadi yang anda mungkin berikan kepada Parkson termasuklah:
    • (a) Maklumat hubungan (seperti nama, alamat pos, alamat e-mel, dan nombor mobile atau nombor telefon lain), umur, nombor Kad Pengenalan, tarikh lahir, jantina dan sebarang maklumat peribadi yang lain. (b) Kandungan yang anda berikan (seperti gambar foto dan ulasan).
  4. Data Peribadi anda akan disimpan secara sulit tetapi Data Peribadi anda mungkin akan digunakan dan/atau didedahkan oleh Parkson bagi tujuan-tujuan berikut:-
    • (a) Untuk memproses permohonan keahlian anda dan untuk menyimpan Data Peribadi anda di sepanjang tempoh keahlian anda. (b) Untuk mengumpul, menyusun, memproses, menganalisis dan menyimpan Data Peribadi anda sama ada secara individu atau kolektif dengan individu-individu lain oleh Parkson daripada masa ke semasa bagi kegunaan pengurusan perhubungan pelanggan. (c) Untuk menghubungi dan berkomunikasi dengan anda, dan untuk memberikan anda sebarang maklumat pemasaran, perkhidmatan atau produk dan mengendalikan penyertaan anda dalam acara istimewa, peraduan, cabutan bertuah, program dan kaji selidik (bagi tujuan penyelidikan dan pemasaran untuk menganalisis profil, tingkah laku, trend dan aktiviti pelanggan). (d) Untuk memudahkan akses kepada dan penggunaan Laman Web Parkson dan perkhidmatan mobile yang berkaitan dengan keahlian Kad Parkson anda. (e) Untuk menjawab sebarang aduan dan soalan anda. (f) Untuk pendedahan kepada pihak – pihak yang berikutnya:- (f) For disclosure to the following parties :-
      • Berkongsi dan memindahkan Data Peribadi anda kepada entiti lain dalam Kumpulan Parkson
      • Berkongsi dan memindahkan Data Peribadi anda kepada pembekal perkhidmatan pihak ketiga Parkson bagi tujuan pemasaran, mesej teks, surat beli-belah dan mod komunikasi yang lain.
      • Berkongsi Data Peribadi anda dengan rakan-rakan saudagar Parkson yang menyertai di dalam pemberian diskaun, promosi, hadiah-hadiah, penebusan dan perkhidmatan-perkhidmatan kepada ahli-ahli Kad Parkson untuk memudahkan program yang disertai oleh saudagar.
      Parkson akan memastikan bahawa semua pihak-pihak yang dinyatakan di atas akan dihendaki untuk melindungi kesulitan Data Peribadi anda yang diterima mereka.

      (g) Untuk pencegahan dan mengesan penipuan; dan (h) Untuk mendedahkan kepada semua pihak berkuasa/pihak yang berkenaan sebagaimana yang diperlukan di bawah undang-undang bagi mematuhi semua undang-undang, kawalan, peraturan dan arahan yang terpakai.
  5. Anda boleh menghantar permintaan melalui e-mel atau surat kepada Parkson bagi mana-mana yang berikut:
    • (a) Jika anda tidak mahu menerima sebarang perhubungan pemasaran daripada Parkson. (b) Jika anda mahu Parkson berhenti memproses Data Peribadi anda bagi tujuan pemasaran atau sebarang tujuan pemasaran terus. (c) Jika anda mahu supaya Parkson tidak mendedahkan Data Peribadi anda kepada mana-mana pihak seperti yang dinyatakan di atas. (d) Jika anda mahu mengubah cara di mana Parkson dibenarkan memproses Data Peribadi anda seperti yang dinyatakan dalam perenggan 4(a) hingga (c) di atas; atau (e) Jika anda mahu mengakses dan/atau membuat sebarang pembetulan terhadap Data Peribadi anda.
    • Melalui Surat: Customer Service Department Parkson
      Corporation Sdn. Bhd. Level 5, Klang Parade,2112,
      Jalan Meru 41050 Klang, Selangor Darul
      Ehsan, Malaysia.
      Melalui E-mel: customerservice@parkson.com.my
  6. Anda boleh menarik balik sebarang kebenaran yang anda berikan kepada Parkson sebelum ini, atau membantah pada bila-bila masa atau sebab undang-undang, terhadap pemprosesan Data Peribadi anda. Kami akan menggunakan pilihan anda untuk seterusnya. Dalam sesetengah keadaan, sekiranya anda menarik balik kebenaran anda kepada Parkson untuk kegunaan dan pendedahan Data Peribadi anda, ini akan bermakna bahawa anda tidak dapat menikmati kelebihan sesetengah produk, promosi atau perkhidmatan kami.
  7. Parkson berhak menyemak semula syarat-syarat di dalam kenyataan tentang “Dasar Privasi dan Data Peribadi” ini dari masa ke semasa dan sebarang semakan semula yang penting akan dimaklumkan kepada anda melalui bahan-bahan komunikasi Parkson. Anda dianggap telah bersetuju dengan semakan semula tersebut tanpa bantahan jika anda tidak menarik balik kebenaran anda kepada Parkson terhadap penggunaan, penyimpanan, pemprosesan dan pendedahan Data Peribadi anda.
  8. Dengan memberikan Data Peribadi anda kepada Parkson dan menandatangani borang permohonan ini, anda dengan ini mengakui bahawa anda telah membaca dan bersetuju dengan syarat-syarat kenyataan berkaitan “Dasar Privasi dan Data Peribadi”.
  9. Sekiranya terdapat apa-apa konflik di antara pelbagai versi-versi dalam bahasa-bahasa yang lain berkenaan Dasar Privasi dan Data Peribadi ini, versi Bahasa Inggeris akan diberikan keutamaan.

Privacy & Personal Data Policy >>

  1. Parkson respects your concern about privacy and values the relationship we have with you.
  2. This statement is issued pursuant to the Personal Data Protection Act 2010 and it represents Parkson’s policy with regards to the collection, usage, processing and disclosure of your personal data for purposes set out below.
  3. Parkson will receive and collect your Personal Data.
    • You may choose to provide your Personal Data to Parkson in a number of ways, such as when you apply for Parkson Card membership or participate in an offer or promotion. The type of Personal Data you may provide to Parkson includes: (a) Contact information (such as name, postal address, email address and mobile or other phone numbers), age, NRIC no., date of birth, gender and any other personal information. (b) Content you provide (such as photographs and comments).
  4. Your Personal Data will be kept confidential but your Personal Data may be used and/or disclosed by Parkson for the following purposes:
    • (a) To process your membership application and to store your Personal Data during your membership period. (b) To collect, compile, process, analyse and maintain your Personal Data either individually or collectively with other individuals by Parkson from time to time for customer relationship management usage. (c) To contact and communicate with you and to provide you with any marketing information, services or products and administer your participation in special events, contests, sweepstakes, programs and survey (for research and marketing purposes to analyse customer profile, behaviour, trends and activities). (d) To facilitate access to and use of Parkson Website and mobile services relating to your Parkson Card Membership. (e) To respond to any queries and questions from you. (f) For disclosure to the following parties :-
      • Sharing and transferring your Personal Data to other entities of Parkson Group; and
      • Sharing and transferring your Personal Data to Parkson’s third party service providers for marketing purposes, letter shopping, text messaging and other modes of communication.
      • Sharing of your Personal Data with all Parkson’s merchant partners who participate in extending discount, promotion, gifts, redemption and services to Parkson Card Members to facilitate the merchant participation programme.
      Parkson will ensure that all parties mentioned above will be required to protect the confidentiality of your Personal Data they received.

      (g) For fraud prevention and detection; and (h) To disclose to all relevant authorities/parties as required under the law to comply with all applicable laws, regulations, rules and directives.
  5. You may submit a request by email or letter to Parkson for any of the following:
    • (a) If you do not wish to receive any marketing communication from Parkson. (b) If you wish for Parkson to stop processing your Personal Data for marketing purposes or any direct marketing purposes. (c) If you wish for Parkson not to disclose your Personal Data to any party as mentioned above. (d) If you wish to change the manner in which Parkson is allowed to process your Personal Data as mentioned in paragraph 4(a) to (c) above; or (e) If you wish to access and/or make any corrections to your Personal Data.
    • By Mail: Customer Service Department Parkson Corporation Sdn. Bhd.
      Level 5, Klang Parade,2112, Jalan Meru 41050 Klang,
      Selangor Darul Ehsan, Malaysia.
      Via Email: customerservice@parkson.com.my
  6. You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your Personal Data will mean that you cannot take advantage of some of our products, promotions or services.
  7. Parkson reserves the right to revise the conditions under this statement on “Privacy and Personal Data Policy” from time to time and any material revision will be communicated to you through Parkson communication materials. You shall be deemed to have agreed to such revision(s) without objection if you do not withdraw your consent to Parkson on the usage, storage, processing and disclosure of your Personal Data.
  8. By providing your Personal Data to Parkson and signing this application form, you hereby acknowledge that you have read and agreed to the conditions under this statement on “Privacy and Personal Data Policy”.
  9. In the event of any conflict between the various versions in other languages of this Privacy and Personal Data statement, the English version shall prevail.